Communication Policy
At Upgrade Realtor, we uphold the utmost importance of safeguarding your privacy and maintaining a trustworthy relationship. This Communication Policy elucidates the protocols and stipulations concerning the acquisition, utilization, dissemination, and safeguarding of your personal data when interacting with our website upgraderealtor.com, its affiliated platforms, or any related mobile applications. By accessing or engaging with our Site, you acknowledge and consent to the terms outlined herein.
Consent to Communication
By accepting this Agreement, you grant Upgrade Realtor and its affiliates explicit permission to engage with you through various communication mediums including, but not limited to, SMS, email, social media platforms (such as Facebook, Instagram, Twitter, Pinterest, Google, WhatsApp), and other contemporary digital communication channels. These methods may be employed to share relevant content, promotions, updates, or notices, concerning our products and services.
Moreover, you acknowledge that telemarketing communications may be delivered on our behalf by Upgrade Realtor, its partners, or authorized third-party representatives, via automated dialing systems or prerecorded voice messages, irrespective of the nature of the product or service you inquired about. These promotional communications will not necessitate any additional purchase or agreement to proceed with services.
Amendments to the Policy
We reserve the exclusive right to alter, revise, or update this Communication Policy at our discretion. Any amendments will take effect immediately upon publication of the revised policy on the Site, as indicated by the updated “Last Updated” date. We strongly advise that you regularly review this policy, as continued use of our services signifies your acceptance of the modified terms.
Communication and Telemarketing Practices
Our communication channels may include the delivery of SMS or MMS notifications regarding your orders, service updates, or promotional offers. By submitting your mobile phone number, you consent to the receipt of these messages, which may be delivered by our team or third-party service providers. These messages are subject to your mobile carrier’s applicable charges.
If at any point you wish to discontinue receiving these communications, you may opt-out by sending the text “STOP” to any communication you receive. Upon your request, Upgrade Realtor will immediately cease further communication.
Types of Communication
Our communication practices are designed to accommodate several types of messaging:
• Conversational Communications: These occur when you, as a customer, initiate contact with us, and we respond promptly. These messages are typically considered “conversational” in nature and do not require prior consent, as implied consent is granted by your initiation of contact.
• Informational Messages: These are communications intended to inform you about relevant updates or changes regarding our services. Explicit consent for such communications may be requested when you provide your contact information.
• Promotional Messages: Messages that serve to promote our services and offerings may be sent with your prior consent, typically through an opt-in process during sign-up or other engagements.
Recording and Data Privacy
As part of our quality assurance and regulatory compliance efforts, Upgrade Realtor may record and monitor all incoming and outgoing calls made to or from our organization. These recordings are maintained for purposes such as training, compliance, and resolution of any disputes. You consent to the monitoring or recording of such calls by continuing the interaction.
All personal information collected during these communications is handled with the highest level of confidentiality and security. This data will only be accessible to authorized personnel, such as management or legal representatives, and will be stored securely in accordance with applicable data protection laws, including GDPR.
Social Media Integration and Data Collection
When interacting with our Site or services via social platforms (such as Facebook, Instagram, Twitter, etc.), we may have access to certain aspects of your profile, including your name, email, gender, and location, provided that you have authorized such access. This data may be used for personalized communication or to enhance your experience with our services.
Third-Party Service Providers
To provide you with an optimal service, we may share your information with trusted third-party providers who perform necessary functions on our behalf, such as payment processing, marketing, and customer service support. Any sharing of data will be carried out in accordance with this Communication Policy.
Marketing Communications
If you consent, we may share your information with third-party partners for the purposes of marketing and promoting services. These communications will always include an option for you to withdraw consent and opt-out at any time.
Data Transfer and Corporate Transactions
In the event of a corporate transaction such as a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity. In such cases, the successor company will be bound by this Communication Policy. You consent to such transfers by continuing to engage with our services.
Limitation of Liability
Upgrade Realtor, its affiliates, and partners are not liable for any technical issues, delays, or failures in communication systems that may result in undelivered or delayed messages. We reserve the right to suspend or discontinue any communication service at our discretion without prior notice.
Dispute Resolution and Arbitration
Any dispute arising from or related to this Communication Policy or any communication between you and Upgrade Realtor will be resolved through binding arbitration. By agreeing to this policy, you forfeit the right to pursue claims in court and agree to resolve all disputes individually through arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.
Disclaimer of Third-Party Trademarks
Any third-party trademarks, logos, or service marks displayed on the Upgrade Realtor website are the exclusive property of their respective owners. These trademarks are used solely for identification purposes and do not imply any endorsement or affiliation between Upgrade Realtor and these third parties.
Contact Us
If you have any questions or concerns regarding this Communication Policy, or wish to modify your communication preferences, please do not hesitate to reach out to us at Info@upgraderealtor.com.
By continuing to use our services or engaging with us through the Site or other communication channels, you affirm your understanding of and agreement to this policy. Thank you for choosing Upgrade Realtor.
